Frequently Asked
Questions

How long does the carpet cleaning process take?

A typical residential cleaning takes about 1–2 hours depending on the number of rooms. Our process is efficient and thorough—we make sure every area gets the attention it deserves without rushing.

How long do carpets take to dry?

Unlike steam cleaning which can leave carpets wet for 24–48 hours, our plant-based cleaning method allows carpets to dry in just 3–7 hours. You can walk on them with clean socks shortly after we finish.

Is your cleaning solution safe for pets and children?

Absolutely! Our plant-based cleaning formula was developed by scientist Randy Rayborn in 1985 and is completely safe for families, children, and pets. It contains no harsh chemicals or toxic residues.

What areas do you service?

We service Charlotte, NC and surrounding areas including Waxhaw, Monroe, Mint Hill, Pineville, Huntersville, Concord, and locations in South Carolina like Fort Mill, Rock Hill, Lancaster, and Indian Land.

How much does carpet cleaning cost?

Our pricing is transparent and straightforward: $179 for 3 minimum areas, with additional areas at $49 each. Areas include stairwells, medium to long hallways, and rooms up to 12ft by 15ft. No hidden fees, no upsells, no surprises. Visit our Transparent Pricing page for full details.

How often should I have my carpets cleaned?

Our deep cleaning process keeps carpets fresh for 8 to 12 months. We recommend professional cleaning once a year for most households, or every 6 months for homes with pets, children, or high foot traffic.

Do you offer any discounts?

Yes! We offer Community Impact Discounts for teachers, healthcare workers, active military, veterans, and first responders. We also have a Buddy Up and Save program where you can get group savings. Visit our Discounts page for more details.

What makes Happy Feet different from other carpet cleaners?

Three things set us apart: our plant-based cleaning formula that outperforms steam cleaning, our transparent flat-rate pricing with no hidden fees, and 26 years of experience removing stains other companies can't. Our process also prevents wicking—stains coming back after cleaning—which is a common issue with other methods.

Do I need to move furniture before the cleaning?

We recommend moving small items like chairs and side tables. Heavy furniture like sofas and beds can typically stay in place—we'll clean around and under them where accessible. During our pre-inspection, we'll discuss any specific furniture concerns.

Can you remove pet stains and odors?

Yes! Our plant-based cleaning formula is specially effective at eliminating pet stains and odors at the source. We don't just mask odors—we remove the bacteria that cause them, leaving your carpets truly fresh and clean.

Still Have Questions?

Give us a call at 980-505-0458 or schedule a free consultation. We're happy to answer any questions about our cleaning process.